Shipping and return policies for Midnight Runners

Shipping Info

Packages ship within 2–4 days from the date we receive the order. Items are shipped directly from Bandung, Indonesia using the FedEx Service.

Return Policy

Return Policy Terms:

Eligibility: Our return policy applies to products purchased directly from our store or website. Products must be unused, undamaged, and in their original packaging for a return to be accepted.

Timeframe: Customers have a 30-day window from the date of purchase to initiate a return. After this period, we cannot accept returns or provide refunds.

Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns. Without proper documentation, we may not be able to process the return.

Return Process: To initiate a return, customers must contact our customer support team or submit a return request through our website. We will provide instructions on how to proceed and any additional information required.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged item. We recommend using a trackable shipping method to ensure the safe return of the product.

Refunds: Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used during the purchase. Please note that shipping and handling fees are non-refundable.

Eligible Items: Most items are eligible for return, subject to certain exceptions. The following items generally cannot be returned:

Perishable goods, such as food or flowers
Personalized or customized items
Gift cards or downloadable software
Health and personal care items (unless defective)
Items marked as final sale or clearance
Damages and Losses:

Damaged Items: If an item arrives damaged, customers must notify us within 48 hours of delivery. We may request photos or additional information to assess the damage. Depending on the situation, we will either provide a replacement, issue a refund, or offer a suitable solution.

Lost Packages: In the rare event that a package is lost in transit, customers should contact our customer support team for assistance. We will work with the shipping carrier to locate the package or provide a resolution, which may include a replacement item or a refund.

Responsibility: We take utmost care in packaging and shipping our products, but we cannot be held responsible for damages or losses that occur during transit. However, we will make every effort to assist customers in resolving such issues by working with them and the shipping carrier.

Please note that the above terms and conditions are provided as a general guideline and may be subject to change or modification.